Bilingual Customer Service Agent

Location: Lakeland, FL
Job ID: 25943BR
Department: Benefits Administration
Date Posted: Sep 13, 2023

$36 - 50k


  • Working in a high volume customer services center responding to phone inquiries about Group Benefit Plans, i.e. health, life insurance, long term disability, voluntary benefit plans, Retirement and Stockholder Services,
  • Prepare paperwork related to benefit requests and update associates’ information and
  • Assist with a variety of other tasks within the benefits department as needed.

Required Qualifications

  • High school diploma or equivalent experience
  • Ability to handle a high volume of calls daily and process work accurately, timely and meet deadlines
  • Professional telephone etiquette and probing skills
  • Bilingual-English/Spanish
  • Ability to handle and maintain confidential and sensitive information
  • Ability to work independently and productively
  • Be detail-oriented with good analytical skills and problem-solving skills
  • Working knowledge of Microsoft Office
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent attendance and punctuality record
  • Ability to work well with others, remain positive and be an effective team member
  • Obvious enthusiasm, initiative, pride in work and a
  • Commitment to Publix and our Mission.

Preferred Qualifications

  • Two years Publix retail customer service experience in an employee benefits administration department
  • Call center experience
  • Benefits experience
  • General accounting skills
  • Bilingual -Spanish a plus


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Paid Parental Leave
  • Long-term disability insurance
  • Company-paid life insurance (with accidental death & dismemberment benefits)
  • Tuition reimbursement
  • Vacation pay
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Paycheck direct deposit
  • Credit union
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
  • 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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