General Liability Attorney Rep Claims Specialist, Risk Mgmt – Lakeland

Location: Lakeland, FL between Orlando and Tampa
Job ID: 26004BR
Department: Risk Management
Date Posted: Sep 15, 2023

$60 - 91k


The purpose of this position is to analyze low and mid-level general liability (and fleet) bodily injury claims, to ensure ongoing adjudication of claims within company standards and industry best practices, and to identify subrogation of claims and negotiate settlements.

  • Conducing initial investigation and review of information pertaining to individual claims
  • Initially setting reserves and ongoing review of reserves to ensure adequate monetary coverage claim
  • Completing demand review and negotiation/settlement of claims

Required Qualifications

  • High School diploma or its equivalent
  • Two years of liability claims handling experience
  • Valid ALL Lines FL Adjuster License or the ability to obtain a license upon hiring
  • Knowledge of principals of general liability including familiarity with concepts of legal negligence and notice
  • Knowledge of state laws and statutes
  • Knowledge of medical and dental terminology
  • Superior analytical skills
  • Excellent negotiating skills
  • Excellent communications skills, both written and verbal
  • Advanced problem solving skills
  • Superior organizational and time management skills
  • Good interpersonal skills
  • Ability to manage confidential and sensitive information
  • High degree of maturity, patience, discretion, tact, and independent judgment
  • Excellent time management skills
  • Excellent computer skills including Risk Master and Microsoft Office (Word, Excel, Outlook, Power Point)
  • Willingness to work overtime, weekends, and/or holiday

Preferred Qualifications

  • Bachelor’s degree in any discipline
  • 3 years of liability claims handling experience
  • Paralegal Certification
  • Ability to obtain reciprocal licenses for all the states that Publix does business in
  • Knowledge of Publix’s policies, guideline, and corporate structure


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Paid Parental Leave
  • Long-term disability insurance
  • Company-paid life insurance (with accidental death & dismemberment benefits)
  • Tuition reimbursement
  • Vacation pay
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Paycheck direct deposit
  • Credit union
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
  • 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**This is a hybrid position, in the office 3 days a week and remote 2 days a week.

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