ISTS Support Technician – Columbia, SC

Location: Columbia, SC
Job ID: 26042BR
Department: Publix Technology
Date Posted: Sep 18, 2023

$48 - 67k


This position will provide IT technical support for the Columbia, SC area to primarily include installation, and repair and preventive maintenance of IT hardware encompassing desktop computers, servers, laser, and thermal printers, point of sale, barcode scanners, weighing devices, and networking systems. This position supports Publix retail stores and involves traveling between them to perform on-site work. Shifts for this position are variable, based on the demands of current projects or support schedule, and will involve overnight, evening, early morning, and/or daytime work depending on the task. Approximately 60-70% of the work performed will be between 6:00pm and 6:00am Monday thru Friday. On occasion, Sunday night work may be required. This position will augment support in other areas when needed.

Required Qualifications

  • Candidate must live in or near the Columbia, SC area or must be willing to relocate there upon acceptance of the position
  • Associates degree in Information Technology or equivalent experience
  • One year of PC/Technical support experience
  • Basic understanding of IT hardware and industry standards
  • Basic understanding of Windows Operating Systems
  • Basic understanding of thermal and laser printing
  • Analytical and troubleshooting skills
  • Cable management and troubleshooting skills
  • Computer and electronic equipment installation skills
  • Must be at least 20 years of age
  • Must have a valid driver license and maintain an excellent driving record
  • Ability and willingness to work an overnight schedule, occasionally for extended periods
  • Ability and willingness to be on call, weekends and holidays as needed
  • Ability to lift up to 75 lbs.
  • Ability to climb and work on a ladder
  • Ability to crouch, kneel and work in confined areas for extended periods
  • Ability to use hand and power tools
  • Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects
  • Good human relations skills (the ability to work well with others and be a team member)
  • Obvious enthusiasm, initiative and pride in work, and a
  • Commitment to Publix and our Mission

Preferred Qualifications

  • Certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
  • Three years PC/Technical support experience
  • Basic understanding of Active Directory
  • Experience using problem reporting and ticketing systems
  • Understanding of the Publix retail environment
  • Basic understanding of building construction/remodeling
  • Good organizational, time management, problem-solving and analytical skills
  • Good verbal and written communication skills
  • Must be able to work independently and as part of a team
  • Able to work under pressure to meet deadlines


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Paid Parental Leave
  • Long-term disability insurance
  • Company-paid life insurance (with accidental death & dismemberment benefits)
  • Tuition reimbursement
  • Vacation pay
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Paycheck direct deposit
  • Credit union
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
  • 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

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