Refrigeration Alarm Monitoring Supervisor

Location: Lakeland, FL between Orlando and Tampa
Job ID: 26096BR
Department: Facilities
Date Posted: Sep 27, 2023

$65 - 99k

Onsite

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Description

We are seeking a Refrigeration Alarm Monitoring Supervisor to join our Facilities Refrigeration team! The purpose of this position is to provide oversight and direction in managing the performance of a team of 20 associates in the centralized Facilities Refrigeration Alarm Monitoring Contact Center. The Facilities Refrigeration Alarm Monitoring Contact Center operates 24/7 to process over 150,000 refrigeration alarms and monitors refrigeration in approximately 95% of the store fleet. This position is accountable for process development, implementation and the overall efficiency and effectiveness of the operation to ensure timely outage resolution and reduce repair and maintenance costs.

Responsibilities include:

• Driving results and making decisions through the delivery of quality customer support of outage resolution and timely equipment repair/replace decisions

• Managing the delivery of both quantitative and qualitative analysis on refrigeration call data for the purpose of supplier service-level management

• Managing supplier service levels

• Resolving and/or escalating issues relating to refrigeration outages and/ or repairs made by external service suppliers for the purpose of ensuring proper response to our retail customer

• Managing talent for the purpose of developing bench strength and creating opportunities for associates to grow and advance

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Required Qualifications

• Associate’s Degree in Business Administration or other analytical discipline, or equivalent experience

• 2 years refrigeration and energy management system experience in a supermarket industry

• 2 years’ experience leading a team and developing effective solutions to complex business systems situations

• Expert knowledge of ACD systems and Telephone Service Factors

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Preferred Qualifications

• Bachelor’s Degree in Business Administration or other analytical discipline

• 5 years refrigeration and energy management system experience in supermarket industry

• 3 years’ experience leading a team and developing effective solutions to complex business systems situations

• Certified Food Safety Manager

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health plan (with prescription benefits)
• Group dental plan
• Group vision plan
• Sick pay
• Paid Parental Leave
• Long-term disability insurance
• Company-paid life insurance (with accidental death & dismemberment benefits)
• Tuition reimbursement
• Vacation pay
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Paycheck direct deposit
• Credit union
• Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
• 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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